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As the Holidays Approach, Are Retailers AI-Ready to Improve CX?

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Holiday shopping AdobeStock_172153619 Consumers may not be ready to hear it yet, but the holiday shopping season is here. Of course, it may still be invisible to them, but as retail’s biggest moment approaches like clockwork, retailers are scrambling to ensure that shelves are properly stocked and customers remain satisfied. According to Mastercard, a 3.2% … Read more

Americas 5G – Impacting the Future of the Wireless Industry

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5G wireless technology continues to evolve and gain traction with users. getty Last week, I attended one of the most important conferences in the wireless industry: the annual Americas 5G Summit, held in Dallas, Texas, every October. I have been participating in this unique event for over ten years. It is the industry group representing … Read more